1 hour ticket response
We are devoted to providing a quick and adequate response to every tech support ticket sent by a user. Our experienced support staff members will examine your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, our average response time has proven to be twenty minutes.
A Premium–Quality Customer Support Service
Our client care staff members have extensive experience in the Linux shared hosting sphere and are trained enough to provide a prompt answer to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the customer support ticket will be sent to a programmer or sysadmin for further assistance.
A User–Friendly Help Center
Included in the Website Control Panel is an easy–to–browse Help Center, which includes various sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and web site administration articles, watch our step–by–step video tutorials or have a gaze at the F.A.Q. section.
