Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • We provide a 60 min response time warranty for any support ticket or e–mail that you submit to our support staff. We’ll swiftly respond to all standard enquiries and forward right away the matter to our administrators in case any additional assistance is required. If you take advantage of the Admin Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • A First–Rate Customer Care Service

  • Our client support team will be at your disposal 24–7–365 should you need assistance with our Website Control Panel or with any of the apps that we preinstall for you on the dedicated hosting server. Furthermore if you need help handling the daily admin tasks on your dedicated web hosting server, you can have a look at our Admin Services package, that includes data backup hard disk storage space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server is equipped with our free–of–cost Website Control Panel, which offers a comprehensive knowledgebase plus a selection of instructional video tutorials. Whenever you need help with the Website Control Panel, just click the Videos or Help buttons situated in the upper right corner.