Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering superior quality support in good time is our high priority, so we support each Linux shared hosting plan with a 1–hour ticket solution guarantee. At the time you share a ticket or drop a message, our customer support staff will try all they possible can to provide the most satisfactory answer to your issue and to provide you with help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any query you might have in connection with our solutions. We now have consultants on duty regularly to provide help at any time when needed. You’re able to use the ticketing system or send us a message at any moment, alternatively you can grab the telephone or make use of the live chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel delivers an in depth practical knowledge base that is built into all sections. In each area, you will find a Help control key which will load for you a selection of step–by–step guides on how to work with a specific element or conduct a specific action. Also, we have produced information online videos to help you to get a better idea of the Control Panel’s interface.