Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Warranty

  • Our group of qualified professionals will do their best to answer to your advice requests within less than 1 hour. If, however, the trouble you have come across requires the assistance of our Administrators’ =Team,= we are going to send the ticket to the technician in charge and will write a comment to inform you.

  • Top quality support service

  • Top–class Customer Help Service

  • We’ll be on line for you 24/7/365 to deliver assistance and client support and also to aid you with any trouble that you might run into whilst taking care of your virtual server. We’re able to help you with all installed in advance packages, such as your Operating System, server administration panel (dependent upon the VPS type) and the Website Control Panel designed 100% by our company.

  • Intuitive help center

  • A Descriptive Help Zone

  • A descriptive and routinely updated article base is built into our custom–built Website Control Panel. It provides quick tips about how to perform all the primary website managing tasks. The Help area includes descriptive how–to article tutorials and step by step video tutorials. You can reach the Help section by pressing the Help or Video buttons in the right part of each Control Panel section.