Despite the fact that this isn't the mainaspect for you to recognize a trustworthy shared hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk with a live person is a sign that you aren't dealing with a one-person service provider and that you can reach somebody whenever you're looking for support. The phone support for web hosting services may range from basic to experienced, therefore the issues that can be resolved through a phone call vary depending on the particular provider. In most cases, these issues are more basic and include billing or first level technical issues since more difficult tasks often require a support ticket where both you and the sysadmins can track what's going on with a given issue. Still, the option to call your supplier will save you considerable time and efforts for the numerous small issues that will eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

Because we have live phone support 14 hrs every day, you'll be able to contact us and talk to one of our customer support representatives to get more info about any of the Linux shared hosting that we provide and make sure that our servers meet the system requirements for your sites prior to purchasing anything. For your convenience, we now have phone numbers on three continents so you will be able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can phone us about general and billing issues, and about some tech matters. In case the issue is strictly technical or it requires longer time to investigate, you should use our ticketing system, which will allow both you and our tech support crew to monitor the information given by each side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to find out more about the packages, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complex troubles may need a support ticket so as to give time to our tech support crew to analyze, we are able to help you with a number of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you can contact us.