One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting for hours on end, or even a whole day, to receive an answer to a client support ticket or an e-mail. Regardless of when you touch base with us, we’ll assist you within no more than one hour with any technical and pre-sales inquiries that you might have. In reality, our actual reply time scarcely ever surpasses twenty-thirty minutes. Since we are on duty 24 hours a day, 7 days a week, you will always receive support in a well-timed fashion and we realize how critical this is in the electronic world. Soon after you contact us, we will respond to your queries. If you come across any technical challenge, we will solve it for you, or we will give you all the necessary information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take full advantage of our incredibly fast support services. You’ll receive an answer to any ticket opened via the hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to explore and sort out a problem. We will supply you with more info in case the solution entails something that should be done on your end. If you get in touch with us during national holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available to you 24/7/365, you will obtain instant help for practically any technical, general or billing issue whatever the hour.