In case you are a website owner, a problem can always show up and it does not necessarily have to be associated with the web hosting service itself. For instance, something can go wrong when you update a script or some vital data may be modified or erased by accident. No matter what the essence of the problem may be, you will need to touch base with the respective customer care team and ask them to recover a backup or to assist you in resolving the problem that you are confronting. How fast they’ll do this will determine the length of time that your sites will be down. For specific sites like social networking websites or online shops, a lengthened outage duration too often means lost customers and money. That’s why, it’s rather important to use the services of a company that provides not only a very good client support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours on end, or even a whole day, to receive an answer to a client support ticket or an e-mail. Regardless of when you touch base with us, we’ll assist you within no more than one hour with any technical and pre-sales inquiries that you might have. In reality, our actual reply time scarcely ever surpasses twenty-thirty minutes. Since we are on duty 24 hours a day, 7 days a week, you will always receive support in a well-timed fashion and we realize how critical this is in the electronic world. Soon after you contact us, we will respond to your queries. If you come across any technical challenge, we will solve it for you, or we will give you all the necessary information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take full advantage of our incredibly fast support services. You’ll receive an answer to any ticket opened via the hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to explore and sort out a problem. We will supply you with more info in case the solution entails something that should be done on your end. If you get in touch with us during national holidays or weekends, the response time will be absolutely the same and due to the fact that our support team is available to you 24/7/365, you will obtain instant help for practically any technical, general or billing issue whatever the hour.