When your hosting provider provides live chat support, you'll be able to talk to a representative live and learn helpful info or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to talk with a live person is that you need just a computer with access to the world wide web, therefore you will not pay any charges when you are in another state or country. What's more, it will be easier to copy and paste information such as domains, usernames or error messages in other words details that are sometimes hard to provide to the other party over the phone. The real-time chat is also a quicker option to contact the web hosting company's support team as compared to using a ticketing system. What's more, when some trouble requires a little more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, so you will not lose time - something that's not possible if you're on the phone.

Live Chat Support in Shared Hosting

As part of the support services that we supply for our Linux shared hosting, you'll find live chat support which is online 24/7, even on holidays. You'll be able to contact us regardless if you already have an account or not, since we will assist you with all kinds of things, ranging from supplying you with basic information about our services in case you aren't our client yet and you are considering to purchase one of our plans, to helping you with installing an email account in an e-mail client. Some problems are more complex and time-consuming, so you will need to take advantage of the ticketing system that is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, therefore if you have any kind of questions for our Linux semi-dedicated hosting, you're able to contact our customer support team whenever you need no matter if you've already acquired an account or not. Generally, the chat service is for billing, pre-sales and common questions and problems, yet we can assist you with quite a lot of technical questions as well. We can help you choose the right plan for your web sites if you don't have an account yet, we can reply any kind of billing questions or concerns you may have or we can help you with installing your new e-mail address on your personal computer or smart phone - all this will be done timely because our live chat service is available all day, every single day. Every time you want assistance, you're able to speak to an agent and save a lot of time.