A ticketing system is the most widespread communication medium that web hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to fix a problem that requires a certain period of time to examine or that has to be forwarded to an admin. In this way, all comments contributed by either party will be kept in the same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll have to sign in and out of no less than 2 accounts to accomplish a given procedure or to get in touch with the company’s technical support team. If you wish to manage a handful of domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Plus, it might take substantial time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come bundled with an integrated support ticket system, which is an integral part of our in-house developed Hepsia Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the exact same place – payments, web files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just a few mouse clicks without having to log out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will supply you with additional info and which may help you solve any particular issue even before you open a ticket. We guarantee a response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more efficient to manage everything in a single place, which is the reason why we have incorporated a ticketing system into the custom Hepsia hosting Control Panel, which is available with each and every semi-dedicated server package. This will enable you to manage the communication with our support staff together with your semi-dedicated account, which suggests that you won’t have to remember an additional user name for a different admin interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the content within your account. Plus, you can go through older tickets using a clever search filter or check applicable FAQ articles with solutions to commonly confronted challenges. The built-in trouble ticket system is closely monitored 24/7 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you out.