Irrespective of the fact that the hosting service provided by the different companies is roughly the same, every provider has got their own platform with its own modifications and different ways to complete particular tasks. For this reason, an information-ridden knowledge base will be remarkably useful both for people with little or no past experience and for technically competent individuals who will ultimately discover how certain tasks are accomplished, but will waste precious time meanwhile. The aim of such a knowledge base is to make the hosting service fast and easy to use, saving users both time and effort. The outcome is happier clients, as they can effortlessly find the info they need, and significantly less work for the client support engineers, because typically the vast majority of the enquiries and problems that clients have got are already included in the knowledge base. Provided that the articles themselves are adequately written and cover more topics, you will be able to find out more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your first shared hosting account through our company or have transferred your website over to us, you’ll become used to our platform and our custom-created Hepsia Control Panel very quickly due to the fact that we have compiled an elaborate web-based knowledge base where you can find all the info that you may ever need – both general info about the web hosting service as a whole and more concrete info about the separate functions that you can use and the difficulties that you can stumble upon. The articles are available in two places. The whole article list can be accessed through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each and every section of the Control Panel as well. You can acquaint yourself with how to do just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include comprehensive guidelines, so you’ll never get perplexed due to an ambiguous text. Needless to say, in case you run into a more specific obstacle and you cannot find anything about it in our knowledge base, you can contact our support team members 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an exhaustive knowledge base for all our current and future customers, so if you buy a semi-dedicated server plan from us, you will be able to find any info that you are looking for at any moment. We have a host of informational help articles, which will help you better understand what’s going on in your account – "What’s PHP?" and "What are file access permissions?" are only 2 instances. Our comprehensive guides will help you accomplish anything you need – uncompress an archive, import a MySQL database, redirect a domain, and so on. Besides, we’ve also got troubleshooting guidelines, which will allow you to discover what causes a given problem and the potential solutions for it. If you’re not able to send e-mails or your domain opens an HTTP 500 error message, for instance, you can consult our knowledge base and fix the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.