The support that you can receive from your shared hosting provider is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical trouble with an active account. Prompt and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real web hosting provider not from some reseller. When you obtain a hosting account via a company that does not own its servers and it cannot access them immediately, it's almost certain that you will wait for a few days to get an answer to any question, therefore your sites may stay offline for ages. Alternatively, a supplier that provides numerous ways of communication and has a technical support team that is available any time will assist you to right away and help you reduce or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

We supply 24/7 billing, customer and technical support for our Linux shared hosting. Even if you aren't our client yet and you have questions, we can give you a hand promptly and give you the needed info, in order to give you the choice to make an informed decision when you obtain a new hosting account. We are available twenty-four seven, including weekends and holidays, and we offer multiple means of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have several telephone numbers worldwide, so you will be able to call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for several days to get support for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 technical support services even on official holidays. All your web sites will be available constantly and so will we. With plenty of connection options, you will be able to pick the best method to get in touch with us and learn more about our services if you do not have an account yet, or ask for assistance in case you're already among our customers. You're able to give us a call, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour answer time guarantee, although it hardly ever takes more than 20 mins to receive assistance no matter the nature of the trouble. Using our customer and tech support services, we will be there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or forany issues and / or questions associated with the pre-installed software the server comes with. If you haven't obtained your virtual private server plan yet, you are able to find out a lot more about our solutions by giving us a phone call or through our live chat service. For more tech problems, you're able to send an e-mail message or open a support ticket via your billing Control Panel and you will get support within less than an hour no matter the time of the day, even on weekends and holidays. The actual response time normally doesn't exceed thirty minutes. If you're looking for assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to every single VPS plan and our administrators will help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

If you obtain a dedicated server through our company, you will be able to contact us anytime using a number of channels and the maximum time that you'll have to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on your server. To contact us about a technical matter, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you would like to find out about our website hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in various countries around the globe. When you're looking for support for third-party software that you cannot deploy or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.